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This guide walks you through the steps of submitting a Digital Marketplace refund request, communicating with the seller, and understanding the processing timeline.

Requesting a refund for a Digital Marketplace purchase

et up your Marketplace earnings for success with our complete payout guide. Learn how to configure settings, choose schedules, and navigate direct deposit fees and minimum thresholds.

Payouts - When and how do I get paid?

Learn how to handle returns and exchanges for your printed products.

Print Returns and Exchanges

Discover how to use variants to offer different pricing, file resolutions, and license types all within a single product.

Variants - Sell different variations of the same product

Why was I billed more than the listed price?

Learn how your digital product earnings are calculated and how your membership level affects marketplace fees.

Digital Product Earnings - how much will I make from each sale?

Learn why your recent sales earnings are marked as pending for seven days before becoming eligible for payout according to your chosen schedule.

Why are my earnings pending?

Learn how the Trending and Best Selling tabs operate and how to gain more followers to maximize your marketplace success.

How to Increase Your Sales on the ArtStation Marketplace

Learn how customs and import charges are calculated for print shipments and how to get your import taxes reimbursed.

Buying Prints General FAQ

Learn how to submit feedback about the Marketplace.

Marketplace Feedback

Learn how tax reporting requirements apply to your seller account and how to submit your mandatory tax forms.

FAQ Related to Tax Information

This guide explains how the ArtStation Marketplace product update system works, ensuring your customers are always notified of new versions while retaining access to their original files.

Releases - How to update your product and send updates to customers

Learn how to access and download digital purchases from your Library.

Where can I download my digital purchase?

Find out what you can and cannot sell as prints on ArtStation, including the strict rules against selling fan art and erotic works.

What kind of prints are acceptable to sell on ArtStation?

Learn how to manage your digital marketplace purchases, how licensing works, and how to locate your receipts and downloadable files.

General FAQ For Buyers

Learn the essential image requirements for ArtStation prints, including supported file types, color profiles, and resolution standards. This guide also provides detailed size charts for various aspect ratios and tips…

Image Requirements for Prints

Learn how your earnings are calculated when selling printed products on ArtStation. This guide breaks down the base price, artist margins, and how PRO memberships can boost your profits.

Printed Product Earnings

Discover what to expect when ordering ArtStation prints. This guide covers the 7-10 day manufacturing timeline, shipping notifications, and how to contact support.

Shipping & Manufacturing

Learn how to add free product variants to your store, how free product limitations work for different memberships, and review general free product FAQs.

Adding Free Products

Learn how to boost your product visibility and store traffic by opting in to ArtStation Marketplace global sales events.

Sales on the ArtStation Marketplace

Elaine

Information for buying and selling digital products, managing payouts, store settings, and product guidelines

Marketplace

Return to artstation.com

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