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I didn't get my confirmation email

Written by Elaine

Didn't Receive Your Confirmation Email?

If you haven't received your confirmation email after signing up, try these troubleshooting steps:

  1. Check Spam & Junk Folders: Check your spam, junk, or promotional folders, as email providers sometimes route automated emails there by mistake.

  2. Verify Your Email Address: Ensure there were no typos in the email address you signed up with, or try resending the request using a different email address.

  3. Wait a Few Minutes: Email servers can occasionally experience temporary delays in delivering verification messages.


Why Does This Happen?

Your receiving email provider may be blocking or delaying delivery by:

  • Discarding the message because it misidentifies automated emails as spam.

  • Throttling/Delaying delivery during peak server traffic.

  • Rejecting the message due to strict domain security filters.

Important Note: We are unable to manually confirm account emails on our end, as ArtStation requires a verified email address to send you critical account updates and notifications.

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